While consumers continue to shop, even in the face of prolonged economic recovery, much has changed about the way they shop. Today's consumers are faced with more product and brand choices, Channel options and economic pressures than ever before. They are also much savvier than any time in modern shopping history. Consequently, the need to understand the true picture underlying the how”and WHY”of shopping has never been greater.
Shopping Topography looks at the wider contexts of how and why consumers shop by taking a holistic approach to behaviors, expectations and experiences, including the following:
This new research is not about uncovering "the moment of truth" or revealing "primary touchpoints" for interacting with shoppers. It is about providing substantially more insightful and pragmatic data and information with regard to understanding the contemporary shopping experience and pathways to purchase.
Shopping Topography is the result of a comprehensive qualitative and quantitative exploration of contemporary shopping behaviors and the impact on pathways to purchase across five key Channels and three major categories. It was fielded March 2012 in the U.S. marketplace.
In addition to rethinking the linear model of pre-, during and post-shopping pathways to purchase and unveiling our new pathways to purchase model, "Constant Consumers," another important feature of the report is the section on Channel Dashboards.
The series of cross-Channel Dashboards report and highlight top level findings across all of the Channels as well as qualitative commentary gleaned from the fieldwork. A set of dashboards for each Channel highlights key findings and includes: SWOT (successes, weaknesses, opportunities, threats) analysis of each Channel divided into the new Constant Consumers framework of INFORM, PURCHASE and CONSUME. All dashboards have the same components, which gives the ability to compare section pages across the Channels with specific data of interest highlighted in the left-hand columns.
Background and Objectives
How the multi-Channel, information-filled marketplace is altering the path to purchase
A compact glance at key stats and facts across the Channel
Five Key Findings
With items to consider across each Channel
Seven key takeaways and what to consider for your business